THIEVES are posing as Parkland Light & Water Company employees trying to obtain personal information, including credit card numbers from you. They are threatening to disconnect you if you don’t pay immediately. If you are in doubt about the reality of the phone call please call our office, 531-5666 and ask for Bob to verify your payment status.
PL&WCo. Moving to a New Online Platform
Parkland Light & Water Company is in the process of migrating to a new Enterprise Resource Platform (mainframe computer). Effective November 1, 2014 we will be switching our customer service accounts to this new platform. As part of this change we will be closing our current on-line billing system on the first of November. If you are an on-line billing customer and wish to remain so, then with your billing in November you will receive instructions on your bill how to open a new on-line account.
If you are not an on-line customer and receive a bill in the mail, you will continue to receive a mailed bill, but the bill will look slightly different. We apologize in advance for any inconvenience this might cause our customers/members as we transition through this process. Once the transition is complete, we feel we will be able to provide better service to all our customers with increased efficiency. Thank you for your understanding