Billing and Payment Options
PL&WCo employees read the electric meter and generate a bill monthly. Each member/customer is billed approximately 28 to 33 days between meter readings. Water meters are read monthly for those member/customers that also are provided electric service by PL&WCo. Those member/customers that are only served by PL&WCo for water are normally billed every other month.
Bills are due when rendered and considered past due if not paid within 20 days of the billing date. A late charge of $10.00 (Residential) or $10.00 plus 1.5% of the account balance (Commercial) will be charged if payment is not made on past due balances.
Payment at Office
Electric and/or water bills may be paid by mail or in person at the PL&WCo office at 12918 Park Avenue South. A payment drop box is available beside the drive-up window. Please do not mail cash or use the drop box for cash payments.
Payment by Mail
Mail the return portion of the bill and the payment to: P.O. Box 44426 Tacoma WA. 98448. Pre-paid mail return envelopes are available upon request.
Bank or Credit Card Payment Plan
Simplify your life by enrolling in PL&WCo's Direct Payment Plan.
How it Works
After signing up, your bank or credit card will automatically make your utility payment for you on the due date of the bill. You will still receive a bill from us. It will show how much electricity and/or water you have used, how much money you owe, and when the money will be withdrawn from your account.
Frequently Asked Questions
Q. How will I know how much will be deducted from my account and on what date?
A. Your regular payment will be deducted from your bank or credit card account on the delinquent date identified on your utility bill.
Q. Will I get a receipt?
A. Your monthly bank or credit card statement will show this payment.
Q. How can I be sure there will not be any unauthorized charges on my account
A. Electronic transactions are protected by federal regulation and are subject to stringent safeguards.
Q. Are there any restrictions on the use of this service?
A. Yes. Only U.S. customers are eligible. Also you must have your account at a bank, savings & loan, or credit union that is a member of the Automated Clearing House (ACH) system. Over 98% of all Northwest financial institutions are members.
Q. Can I have my savings account charged, or must it be a checking account?
A. You may have either a checking,savings. pr credit card account charged.
Q. What happens if I move my account to another financial institution?
A. You must notify PL&WCo of the new bank and account number by sending a voided check or credit card enrollment form.
Q. Can I pay for multiple accounts with this plan?
Q. How to begin Direct Payment
A. Call PL&WCo's Customer Service representatives to sign up for AutoPay.
Budget Payment Plan
Spread your electricity payments more evenly throughout the year by enrolling in PL&WCo's Budget Payment Plan.
How it works
The Balanced Payment will be based on a 12 month average of the applicant’s monthly bills. The payment will be reviewed periodically in case a revision is needed. A positive credit amount is created in the Spring and Summer to help with the Higher Winter bills. The actual usage and payments are reconciled the following Spring.
The plan applies only to ELECTRIC RESIDENTIAL accounts.
A PL&WCo member’s account must have been established for at least 12 months and the account must have been paid in full each of those months.
The Budget Payment Plan is available for signup from March through May.
How the Budget Payment is Determined
The initial balanced payment will be the average amount of the PL&WCo’s member’s bills for each of the last 12 months (but in no case less than 6 months).
After the initial monthly payment has been determined, the member’s actual consumption of electricity will be reviewed periodically. This review will determine if more electricity is being consumed than was expected. If so, the monthly Budget Payment will be recomputed.
If a credit balance (less electricity was used than was expected), the Budget Payment will remain the same as the previous months, although it may be adjusted at the periodic review.
How to begin the Balanced Payment Plan
Call PL&WCo Customer Service representatives for an application form.
Credit Card Payments
You may pay your PL&WCo bill with your credit card. Visa or Master Cards are accepted. To pay your bill by credit card, come into the office or call customer service at 253-531-5666.
Customers experiencing financial difficulties and who are unable to pay their PL&WCo bill, should call or come into the office to make payment arrangements. The key to satisfactory credit arrangements is clear communication regarding the difficulties being experienced and a commitment to work with the PL&WCo in alleviating the unpaid balance. Tenants must have their Landlords call for any payment arrangements.